Privacy Policy

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Our privacy statement will help you to understand how we collect and use personal data from individuals, our clients, suppliers or others during the course of our business. We will only use personal data for the purposes portrayed in this privacy statement or as stated at the point of collection. We regularly review this privacy statement and may make changes at any time without giving notice.

Who we are;
Darkspark Coaching is a limited company registered in England with registration number 12973804. Our registered office is 7 Bell Yard, Westminster, London. WC2A 2JR.

This privacy statement only applies to Darkspark Coaching Limited.

Our lawful basis for processing;
We rely on several lawful basis of processing when we collect and use personal data to operate our business and provide products and services to our clients. These include:

• Public interests – where the processing of data is necessary for providing certain services to clients (eg statutory audit) or for certain requirements we are subject to.
• Legal obligations – in order to comply with the legal and regulatory obligations we are subject to as a provider of regulated services and as a commercial business.
• Contract – in order to perform contractual obligations, we may have with an individual or to take steps to enter into a contract with an individual.
• Consent – where an individual has freely given consent at the time their personal data was provided to us.
• Legitimate interests – the legitimate interests can be ours, our clients or other third parties eg to provide our services, to develop or protect our business, or to keep people informed about relevant products and services and we always balance the rights of individuals with ours’ and others’ legitimate interests.
  

How we keep data secure;
Security is of the utmost importance to us. Whilst no data transmission over the internet or any other network can be guaranteed 100% secure, we take all reasonable steps to safeguard the personal data we hold.

Who we share data with;
We only share personal data with others when necessary for the purposes for which we hold it and where appropriate contractual arrangements and security mechanisms are in place.
We will pass your personal data to:

• Suppliers that support us and help provide services to our clients, such as providers of cloud-based software, IT systems, security, archiving storage and destruction, due diligence and background checks, marketing and payment services.
• Professional advisors, auditors or financial service providers, where we are required by law or as reasonably required in the management of our business.
• Law enforcement or other government and regulatory agencies or to other third parties, where we are required by law, the courts or any legal or regulatory authority we are subject to. We will only provide personal data in these circumstances where permitted or there is a legal requirement.

Whilst we store personal data on servers within the UK, in line with the above, we may need to transfer personal data outside the UK. This includes to countries that are not recognised by the Government of the UK as providing an equivalent level of protection for personal data as in the UK (also known as having adequacy). Where we do so, we ensure that appropriate measures are in place to comply with our obligations under data protection legislation. This can include entering into an agreement governing the transfer containing the ‘standard contractual clauses’ (also known as ‘model clauses’) approved for this purpose by the Government of the UK.

How long do we keep personal data?
We keep personal data only for as long as necessary and this will reflect the requirements of:

• the activity or service for which it is being processed
• any legal, regulatory or contractual requirements
• the time in which any litigation or investigations might arise from providing a service.
  

Individuals’ rights;
Individuals have certain rights over their personal data that we process as data controllers.
If we process your personal data and you exercise any of your rights we will aim to respond promptly and within any required time limit. However, please note that the length of time it will take us to respond will be dependent on the nature and extent of your request.

You have a right to:

• access – you can ask us for a copy of the personal data that we hold on you
• rectification – if you become aware of any errors or inaccuracies concerning your personal data, please let us know either by updating your details on the website or applications you are registered with or contacting us
• withdraw consent – where we process personal data based on consent, you have a right to withdraw consent at any time.
• erasure/deletion – you can ask us to erase or delete your personal data when we no longer need it for the purposes it was obtained
• data portability – you can ask for your personal data to be sent to you or to another organisation
• automated decision making – if we make automated decisions about you, you can ask for those decisions to be reviewed
• restrict or object to our processing - you can ask to restrict or object to our processing of your personal data (eg removal from a marketing subscription list).
  

If you wish to exercise any of your rights, please contact us.

Who to contact;
If you have any questions about this privacy statement, wish to complain about our use of personal data or exercise one of your rights, please send your correspondence to our Data Protection Officer:

Data Protection Officer

7 Bell Yard, Westminster, London. WC2A 2JR

You also have the right to report concerns or make complaints to the Information Commissioner's Office (ICO). For more information on your rights and how to contact the ICO, please refer to their website.

Cookie Policy

How we use Cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
This site uses third-party cookies: these are cookies found in other companies' internet tools which we are using to enhance this site, for example, Facebook or Twitter have their own cookies, which are controlled by them.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to client needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Managing Cookies
Most browsers allow you to manage how cookies are set and used as you’re browsing, and to clear cookies and browsing data. Also, your browser may have settings allowing you to manage cookies on a site-by-site basis, delete existing cookies, allow or block all cookies, and set cookie preferences for websites.
Most browsers also have an Incognito, InPrivate or Private Browsing mode, which doesn’t store your history of visited sites or cookies on your device after you close all browsing windows.
More information about cookies, and how to manage them, can be found at www.allaboutcookies.org.

Google Analytics Cookies
This site uses Google Analytics, a Google product that helps site and app owners understand how people engage with a service. Analytics uses a set of cookies to collect information and report site usage statistics without personally identifying individual visitors to Google.

Remarketing by Google Ads
Darkspark Coaching uses Remarketing by Google Ads to advertise their service to people who previously visited this website. These adverts will be seen when visiting a variety of websites across the internet. Google serve ads like this by using cookies and/or device identifiers, based on someone's past visits to this website.
You can opt-out of Google's use of cookies or device identifiers by visiting Google's Ads Settings at https://adssettings.google.com/authenticated